HPC COMPANY POLICIES REGARDING COURSE REFUNDS/CREDITS

1. COVID 19 Pandemic

*IMPORTANT*  Students who have COVID infection should not attend the course. Students who have symptoms consistent with COVID infection should obtain a COVID PCR test and may attend the course if a PCR test within 72 hours of the course is negative. Please send the test results to [email protected]

2. Course Cancellation by HPC due to COVID-19 Pandemic

During the COVID-19 pandemic, HPC will follow guidance issued by local public health officials to conduct each course safely.  HPC will comply with all local regulations and if local policy decisions require course cancellation, customers will be issued a full refund or credit toward a future course.  If a refund is requested, progress through the HPC online course will be reviewed by HPC staff and the full credit will be reduced by an amount determined by the customer’s percentage of completion of the online course.  Hospital Procedures Consultants is NOT responsible for any registrant travel or accommodation expenses.

3. Customers with COVID-19 infection immediately prior to course

Customers who have symptoms consistent with COVID-19 during the week prior to the course should have a COVID-19 PCR test and may attend the course only if the PCR test is negative.  HPC will offer a 100% credit towards a future course (minus a $100 processing fee) with documentation on official letterhead from the customer’s employer, the customer’s department director or the hospital infection control officer that states the customer has a positive COVID test and is in quarantine.

4. Customers with recent COVID-19 infection who wish to attend the course

Customers who have had recent COVID-19 infection may attend the course if they have isolated for at least 5 days and have been afebrile for at least 24 hours with improving symptoms or if you have isolated for at least 10 days.

COURSE CANCELLATION POLICY

1. Cancellations 30 days or more prior to a course

Customers are entitled to a refund of the registration amount minus a $100 processing fee or 100% credit towards a future course.

2. Cancellations 15-29 days prior to a course

Customers are entitled to a 50% refund of the registration amount minus a $100 processing fee or a 75% credit towards a future course .

3. Cancellations 8-14 days prior to a course

Customers are entitled to a 25% refund of the registration amount minus a $100 processing fee or a 50% credit towards a future course .

4. Cancellations less than 7 days prior to a course

No refunds or credits will be given, including for “no shows” or for natural disasters or for travel-related or weather-related issues which are out of our control.

5. In the event of an emergency involving hospitalization of student or death of an immediate family member (spouse or children only – accompanied by supporting documentation)

HPC will offer 100% credit towards a future course (minus a $100 processing fee) in the event of an emergency which includes the hospitalization of a student or death/hospitalization of an immediate family member (spouse or children only) during the week prior to a course.  Any other illness or injury will be treated according to our standard cancellation policies.  HPC does not provide credit or refunds because of natural disasters, weather-related problems or travel-related delays that are out of our control.  To obtain future course credit, please email our company supporting documentation of the above-mentioned emergencies.

6. Cancellations must be made in writing and by phone

Cancellation can be made by email, fax, or direct mail and must be confirmed over the phone.  If direct mail is used, the date the notice is received by the HPC staff determines the category of cancellation as above.

7. Cancellation of Courses

If HPC cancels a course, a full refund of the registration amount will be issued.  Hospital Procedures Consultants is NOT responsible for any registrant travel or accommodation expenses.

8. Sold out courses

Hospital Procedures Consultants maintains a maximum capacity for our courses so that each participant has ample time for hands-on training.  If courses are sold out, please notify our staff if you would like to be on the waiting list should a cancellation occur.

9. Hotel Room Reservations

Hospital Procedures Consultants has reserved a block of rooms at a discounted room rate at the host hotel for every course.  Registrants are encouraged to call the host hotel early and mention that you are attending the Hospital Procedures Consultants course to receive your group discount.  Please call to reserve your hotel room early since the room blocks fill up quickly, and after this point the hotel reverts to standard room rate charges.  Refer to the specific course location page for hotel and room rate information.

10. Registration Confirmation

All registrants should receive a written notice by email once registration is paid in full.  If you have not received a course confirmation by email within 24 hours, please check your spam folder.  If the notice is not found, please contact our office by phone at 805-339-0225 or by email at [email protected] to clarify your registration status.

11. Copyright

All video clips included on this site are copyright protected by United States copyright law.  The use of these videos without the express written permission of Hospital Procedures Consultants, Inc. is strictly prohibited and subject to all penalties under copyright law.