Policies

Refunds/Credits

1. Cancellations 30 days or more prior to a course

Customers are entitled to a refund of the registration amount minus a $100 processing fee or 100% credit towards a future course.

2. Cancellations 15-29 days prior to a course

Customers are entitled to a 50% refund of the registration amount or a 75% credit towards a future course.

 

3.  Cancellations 8-14 days prior to a course

Customers are entitled to a 25% refund of the registration amount or a 50% credit towards a future course.

 

4. Cancellations less than 7 days prior to a course

No refunds or credits will be given.

 

5. In the event of an emergency (accompanied by supporting documentation)
HPC will offer 100% credit towards a future course (minus a $100 processing fee) in the event of an emergency which includes the hospitalization of a student or immediate family member (spouse or children only) or a death in the family during the week prior to a course.  Any other illness or injury will be treated according to our standard cancellation policies.  To obtain future course credit, please email our company supporting documentation of the above-mentioned emergencies.

 

6. Cancellations must be made in writing and by phone

Cancellation can be made by email, fax, or direct mail and must be confirmed over the phone.  If direct mail is used, the date the notice is received by the HPC staff determines the category of cancellation as above.

 

7. Cancellation of Courses

If a course is cancelled, a full refund of the registration amount will be issued.  Hospital Procedures Consultants is NOT responsible for any registrant travel or accommodation expenses.

 

Sold out courses

Hospital Procedures Consultants maintains a maximum capacity for our courses so that each participant has ample time for hands-on training.  If courses are sold out, please notify our staff if you would like to be on the waiting list should a cancellation occur.

 

Hotel Room Reservations

Hospital Procedures Consultants has reserved a block of rooms at a discounted room rate at the host hotel for every course.  Registrants are encouraged to call the host hotel early and mention that you are attending the Hospital Procedures Consultants course to receive your group discount.  Please call to reserve your hotel room early since the room blocks fill up quickly, and after this point the hotel reverts to standard room rate charges.  Refer to the specific course location page for hotel and room rate information.

 

Registration Confirmation

All registrants should receive a written notice by email or direct mail once registration is paid in full.  If you have not received a course confirmation by email within 24 hours, please contact our office by phone at 805-339-0225 or by email at custservice@hospitalprocedures.org to clarify your registration status.

 

Copyright

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